Refund policy
Return & Refund Policy
At Luxe & Lit Co., we take pride in creating distinctive, small-batch candles and home fragrances. We want you to feel confident shopping with us, and we're here to help if something goes wrong with your order.
Candle Returns
We accept returns of eligible candles within 30 days of delivery.
To qualify for a return:
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Candles must be unused, unburned, and undamaged.
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Products must be in their original packaging and condition.
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Proof of purchase is required.
To request a return, email luxeandlitco@outlook.com with your order number and reason for the return.
Please wait for return authorization and instructions before sending your item back.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Room + Linen Sprays
All Room + Linen Spray sales are final.
Because we cannot reliably verify whether a spray has been opened or used, we do not accept returns or exchanges for room sprays due to fragrance preferences, changes of mind, or other non-defect reasons.
If your room spray arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at luxeandlitco@outlook.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the affected product and packaging
After reviewing your claim, we will arrange an appropriate resolution, such as a replacement or refund, including applicable shipping charges.
Your statutory consumer rights are not affected by this policy.
Refunds
Once an eligible return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow approximately 5–7 business days for processing, although your bank or payment provider may require additional time.
Original shipping charges are non-refundable for voluntary returns. Shipping charges associated with damaged, defective, or incorrect items will be addressed as part of the resolution.
Non-Returnable Items
Unless damaged, defective, incorrect, or otherwise required by applicable law, the following items are not eligible for return:
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Room + Linen Sprays
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Used or burned candles
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Custom or personalized products
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Sale or discounted merchandise
Exchanges
We do not offer direct exchanges.
For eligible candles, you may request a return and place a new order for your preferred fragrance or product.
Contact Us
For questions about returns, refunds, or order issues, contact:
Luxe & Lit Co.
We appreciate your support of our small business and will do our best to address any concerns promptly.